Changing things for the better

Citizens Advice sees over 2 million people nationwide each year with a huge range of problems, giving a unique insight into the challenges people meet. With that evidence we can show organisations from local agencies and councils up to the government, how they can make things better for people.

Recent successes include

• Household Bills – as a result of our campaigning, the government paused evictions and bailiff activity when coronavirus restrictions were strictest, and extended notice periods for evictions.
• Fixing the Loyalty penalty – as a result of our campaign to end the loyalty penalty in essential markets, regulators have taken steps to address the issue. We estimate these measures will save consumers hundreds of millions of pounds every year.

We use our local data and wider research to understand the problems our communities are facing and to identify the underlying causes. We campaign for changes to be made so as to make positive differences in people’s lives.

Raising awareness

We use radio interviews, social media,  and magazines in the Colchester area to publicise topical issues and offer support and advice including: